Terms and Conditions

Last Updated: 28 June 2025

1. Introduction

1.1. These Terms and Conditions (“T&Cs”) govern your access to and use of the betPrimero website located at betsprimero.uk (the “Website”), and any services provided therein by betPrimero (“we”, “us”, “our”).

1.2. By registering an account, placing bets, or otherwise using the Website, you confirm that you have read, understood, and agreed to be bound by these T&Cs, our Privacy Policy, Responsible Gambling Policy, and any other applicable policies.

1.3. If you do not agree with any part of these T&Cs, you must not use the Website or its services.

2. Definitions

• Player/User/You: Any individual who accesses, registers, or uses the Website.
• Account: Your personal profile registered on the Website.
• Games: All betting products and services offered, including sports betting, casino games, live dealer games, and other gambling activities.
• Operator: betPrimero, the company responsible for operating the Website and services.
• Bonus: Any promotional offer, including free bets, bonus funds, or other incentives.

3. Eligibility and Legal Compliance

3.1. You must be at least 18 years old or of legal gambling age in your jurisdiction, whichever is higher, to use our services.

3.2. It is your responsibility to ensure that online gambling is legal in your country or region before accessing the Website.

3.3. Employees of betPrimero, its affiliates, subsidiaries, and their immediate family members are prohibited from opening accounts or participating in any betting activities on the Website.

4. Account Registration and Security

4.1. Each individual may hold only one active account. Multiple accounts per person, device, household, or IP address are prohibited.

4.2. You must provide accurate, complete, and up-to-date information during registration and maintain its accuracy throughout your use of the Website.

4.3. You are responsible for safeguarding your account credentials and must notify us immediately of any unauthorized use or security breaches.

4.4. We reserve the right to request identification documents at any time to verify your identity, age, and payment information to comply with UK Gambling Commission regulations and anti-money laundering laws.

4.5. Providing false or misleading information may result in account suspension, closure, and forfeiture of winnings.

5. Deposits and Withdrawals

5.1. Deposits must be made using payment methods registered in your name. Third-party payments are not accepted.

5.2. Deposit and withdrawal limits may apply as detailed in the Banking section of the Website.

5.3. We do not charge fees for deposits or withdrawals; however, your payment provider may impose charges.

5.4. Withdrawals will, where possible, be processed using the same method as the deposit.

5.5. Withdrawals are subject to verification checks and may require submission of identification documents.

5.6. We aim to process withdrawal requests promptly; however, delays caused by external payment providers are outside our control.

6. Responsible Gambling

6.1. betPrimero is committed to promoting responsible gambling and complies fully with UK Gambling Commission requirements.

6.2. We provide tools such as deposit limits, time-outs, self-exclusion, and reality checks to help you control your gambling activity.

6.3. If you believe you have a gambling problem, we encourage you to seek help from professional organisations such as BeGambleAware.

7. Prohibited Conduct

• 7.1. Fraudulent activities, including collusion, use of bots or automated software, and manipulation of games or bets, are strictly forbidden.
• 7.2. Creating multiple accounts to abuse bonuses or promotions is prohibited.
• 7.3. Using VPNs or other methods to circumvent geographic restrictions is not allowed.
• 7.4. Sharing your account or login details with others is prohibited.
• 7.5. We reserve the right to suspend or close accounts and withhold winnings if prohibited conduct is suspected.

8. Bonuses and Promotions

8.1. All bonuses and promotions are subject to specific terms and wagering requirements, which must be read and accepted before participation.

8.2. Abuse or misuse of promotional offers may result in cancellation of bonuses and forfeiture of winnings.

8.3. Bonuses may have expiry dates and game restrictions as detailed in the relevant promotional terms.

9. Game Fairness and Technical Issues

9.1. Our games use certified Random Number Generators (RNGs) or are operated by licensed providers to ensure fairness.

9.2. We reserve the right to void bets or winnings if technical malfunctions, errors, or breaches of these T&Cs occur.

10. Liability and Disclaimers

10.1. betPrimero shall not be liable for losses arising from interruptions, delays, technical errors, or force majeure events affecting the Website or services.

10.2. You accept all risks associated with online gambling, and our total liability to you is limited to the value of your most recent deposit.

10.3. We are not responsible for content or security of any third-party websites linked from our platform.

11. Privacy and Data Protection

11.1. We process your personal data in accordance with our Privacy Policy, in compliance with the UK Data Protection Act 2018 and GDPR.

11.2. We implement industry-standard security measures to protect your data from unauthorized access or loss.

12. Intellectual Property

12.1. All content on the Website, including text, graphics, logos, and software, is owned or licensed by betPrimero.

12.2. You may not reproduce, distribute, or use any content without our prior written consent.

13. Dispute Resolution

13.1. For any disputes, please contact our Customer Support team in writing to seek resolution.

13.2. If unresolved, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) provider or the UK Gambling Commission.

14. Amendments to Terms

14.1. We reserve the right to update or modify these T&Cs at any time.

14.2. Major changes will be communicated via the Website or email, and your continued use of the Website after such changes constitutes acceptance.

14.3. It is your responsibility to regularly review the T&Cs.

15. Contact Information

For questions, support, or to exercise your rights under these T&Cs, please contact us:

• Email: [email protected]
• Live Chat: Available on the Website

By registering and using betPrimero, you confirm that you fully accept and agree to abide by these Terms and Conditions.

For more information on responsible gambling and support services, visit UK Gambling Commission and BeGambleAware.